Refund Policy

Returns
  • For any returns, an RMA request must first be submitted to rlabranchdesigns@gmail.com Return requests must be received within 30 days of your original purchase date. Upon receipt of your request, all information will be reviewed and further instruction will be provided upon issuance of an RMA. Any merchandise received for return or exchange must be in 100% brand new, factory sealed condition, with all original packaging and contents intact. NOTE: No exceptions or replacement will be issued for broken glass or marble under any circumstances. 
    Customer is responsible for full return shipping cost. Your return will be processed upon receipt at our returns facility and a refund will be issued (less shipping costs) to your original form of payment. We will not be able to issue a refund for any merchandise received in damaged condition, as it will be your responsibility to file a freight claim with your carrier for reimbursement (we will provide photos of the condition in which your return is received, along with shipping label(s) adhered to packaging). All processed returns are subject to a 25% restocking fee.
  • Once item has been delivered, customer has 5 days to contact us if dissatisfied.
  • If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within five days of the receipt of your product.  The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.
  • Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways.  The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.   
    • Refunds or Exchanges for Damaged merchandise will be issued after the claim is settled and approved. Claims can take up to 60 days to get finalized.
    • We will refund the buyer via their method of payment
    • Please feel free to contact us if you have any other questions regarding our policies.

    If your order has shipped, you (the buyer) will be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. R.LaBranch Designs will not responsible if any of these are slightly different from what was advertised.

  • Please note that Damages of your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. We will provide our best customer service in handling your damaged goods. VERY IMPORTANT!!! UPON DELIVERY, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. If the item is damaged you must refuse it and send it back with the driver. Reject ONLY the merchandise that is damaged. PLEASE KEEP ANY PIECES THAT REMAIN IN GOOD CONDITION AND NOTATE ON THE DOCUMENTS. REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.


    If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box or crate broken off or loose tape on the box), please make note of the damage on the delivery receipt prior to signing for the product and Take PICTURES of an EXTERIOR and ITEM damages.

    This will help us when filing insurance claim in case there is damage. Please Email us (reply to your Original order receipt) within 3 days of delivery if you have a damaged Item with detailed photos (exterior box) and description. Insurance claims have to be filed within 5 business (M-F) days of delivery or it will expire.
        • Please contact us via Email (rlabranchdesigns@gmail.com) immediately in this situation.
        • Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
        • Any refunds will be processed once claims have been settled with shipper. Claims can take up to 60 days to get finalized.