FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. In stock orders ship within 24-48 hours,once order is shipped it generally arrives within 3-10 business days. Larger items are shipped freight trucking and may take slightly longer. You will be contacted to schedule a delivery appointment. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at rlabranchdesigns@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
Our products include a 30-day warranty solely covering factory defects. When filing warranty claims, clear photos must be sent to rlabranchdesigns@gmail.com for review prior to determination made by R.LaBranch Designs, LLC.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at rlabranchdesigns@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to rlabranchdesigns@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.